Last updated: June 2025

1. Introduction

This Refund & Return Policy applies to products, subscription packages, member campaigns, partner products, and related services offered by your Service Plan through www.planrentals.com.

Our goal is to provide practical, customer-friendly, and transparent return procedures for lifestyle, outdoor, mobility, and travel-related products.

2. Return Eligibility

Customers may request a return for eligible products within 30 days after receiving the product, provided that:

• The product is returned in reasonable condition
• The product has not been intentionally damaged
• The product is returned with original components where applicable
• The return request complies with this policy

Certain products may not be eligible for return due to hygiene, safety, personalization, or operational reasons.

3. Subscription Products & Member Offers

Products received through member campaigns, seasonal offers, subscription packages, or partner promotions may be returned according to the applicable return conditions.

As some products are offered through local partners or seasonal campaigns, return procedures may occasionally vary depending on the supplier or operational structure.

4. Return Procedure

Customers should contact customer support before returning products.

To help process the return request efficiently, customers may be asked to provide:

• Order number
• Customer name
• Delivery information
• Reason for return
• Photos of damaged products where applicable

After approval, return instructions will be provided by customer support or the applicable partner.

5. Damaged or Incorrect Products

If a customer receives a damaged, defective, or incorrect product, the customer should contact support as soon as reasonably possible after delivery.

Where appropriate, your Service Plan may offer:

• Replacement products
• Store credit
• Refund options
• Alternative solutions

6. Refund Processing

Approved refunds will generally be processed through the original payment method where reasonably possible.

Refund processing times may vary depending on:

• Payment providers
• Bank processing times
• Operational review procedures
• Partner verification

7. Non-Returnable Products

For hygiene, safety, operational, or legal reasons, certain products may not be eligible for return once opened or used, including but not limited to:

• Personal-use products
• Customized items
• Opened hygiene-related products
• Damaged products caused by misuse
• Products excluded by law from return eligibility

8. Shipping Costs

Return shipping responsibilities may vary depending on the reason for the return and the applicable local partner or supplier conditions.

Where the return is caused by an operational error or damaged delivery, your Service Plan or the applicable partner may arrange or reimburse reasonable return shipping costs where appropriate.

9. Cancellation of Subscription Services

Customers may cancel their subscription according to the cancellation procedures described in the Subscription Policy and Terms & Conditions.

Cancellation of a subscription does not automatically guarantee refunds for already processed monthly subscription periods unless required by applicable law.

10. Fraud Prevention & Abuse Monitoring

To protect customers, suppliers, and operations, your Service Plan reserves the right to review unusual return activity, repeated refund requests, misuse of promotions, or suspected fraudulent behavior.

Refund or return requests may be declined where misuse, abuse, or fraudulent activity is reasonably suspected.

11. Local Partners & Third-Party Suppliers

Certain products may be distributed through local partners, delivery providers, or third-party suppliers.

In some cases, additional supplier or partner conditions may apply to specific products or operational arrangements.

12. Governing Law

This Refund & Return Policy operates in accordance with applicable Spanish law and applicable European consumer protection regulations where required.

13. Contact Information

For return requests, refund questions, damaged products, or customer support, please contact:

your Service Plan
Email: contact@planrentals.com
Website: www.planrentals.com

14. Final Statement

your Service Plan aims to provide practical and customer-friendly solutions regarding returns, refunds, and subscription-related questions while maintaining responsible operational standards and cooperation with local partners and suppliers.