Last updated: June 2025

1. Introduction

Your privacy and the protection of your personal data are important to your Service Plan. This Privacy Policy explains how we collect, use, store, process, and protect personal information when customers, members, website visitors, partners, or suppliers use our website, subscription products, partner services, delivery services, mobility services, and lifestyle-related activities.

We handle personal data responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

2. About your Service Plan

your Service Plan offers lifestyle, leisure, mobility, outdoor, and travel-related subscription services and product offerings across selected regions in Europe, including Spain and France.

Our activities may include monthly subscription packages, outdoor products, mobility accessories, travel essentials, partner-based pickup and delivery services, customer support, and seasonal lifestyle product offers.

3. Information We Collect

Depending on how you use our services, we may collect personal information such as your name, address, delivery address, email address, telephone number, subscription details, order history, payment references, customer support requests, and communication preferences.

We may also collect technical information such as IP address, browser type, device information, website usage, cookies, language settings, and referral information.

4. How We Use Your Information

We use personal information to manage subscriptions, process product orders, organize deliveries, coordinate with local partners, provide customer support, send product updates, manage returns and refunds, improve our services, prevent fraud, and comply with legal, tax, and administrative obligations.

We do not sell personal information to third parties.

5. Subscription Services & Member Communication

Members may receive product-related newsletters, seasonal offers, outdoor and travel recommendations, partner product updates, delivery notifications, and customer support messages.

Customers can unsubscribe from marketing communications at any time. Important operational or account-related messages may still be sent when necessary.

6. Payments & Billing

Payments may be processed through external payment providers, banking partners, or payment service providers. your Service Plan does not store complete credit card details on its own servers.

Limited transaction-related information may be retained for accounting, compliance, fraud prevention, and customer support purposes.

7. Product Delivery & Partner Services

To deliver products and provide local services, we may share necessary information with delivery providers, logistics companies, pickup locations, local partners, outdoor partners, and customer support providers.

Only the information needed to complete the delivery or service will be shared.

8. Returns & Refunds

Customers may contact support regarding returns, damaged products, delivery issues, or subscription questions. Where applicable, selected products may be returned within the stated return period according to the applicable conditions.

To process returns and refunds, we may retain order details, delivery information, communication history, refund records, and product return information.

9. Cookies

Our website may use cookies and similar technologies for website functionality, analytics, language preferences, login sessions, security monitoring, and website improvement.

You can disable cookies in your browser settings, although some website functions may not work correctly.

10. Data Retention

We retain personal information only for as long as reasonably necessary for subscription management, product delivery, customer support, accounting, legal compliance, fraud prevention, tax obligations, and administrative purposes.

11. Data Security

your Service Plan takes reasonable technical and organizational measures to protect personal data against unauthorized access, accidental loss, misuse, disclosure, alteration, or destruction.

Security measures may include restricted access, secure hosting, encrypted connections, password protection, and controlled partner access.

12. International Operations

As we work with partners and suppliers across multiple countries, information may occasionally be processed in different jurisdictions. Where required, we apply reasonable safeguards for lawful international data handling.

13. Your Rights

Depending on applicable law, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data. You may also request data portability or withdraw consent where applicable.

For security reasons, we may ask you to verify your identity before processing certain requests.

14. Third-Party Websites

Our website or newsletters may contain links to external websites or partner services. your Service Plan is not responsible for the privacy practices, content, or policies of third-party websites.

15. Children’s Privacy

Our products and services are generally intended for adults or customers able to legally enter into agreements. We do not knowingly collect personal information from children without appropriate authorization where required by law.

16. Compliance & Fraud Prevention

We may process information for fraud prevention, payment verification, operational checks, subscription misuse monitoring, security monitoring, and legal compliance. Where legally required, information may be shared with competent authorities.

17. Changes To This Policy

your Service Plan may update this Privacy Policy from time to time to reflect operational changes, legal updates, new services, regulatory requirements, or security improvements.

The latest version will always be available on our website.

18. Contact Information

your Service Plan
Email: contact@planrentals.com
Website: www.planrentals.com

19. Final Statement

your Service Plan is committed to responsible operations, practical customer service, and respectful handling of personal information. Our goal is to provide flexible lifestyle, outdoor, mobility, and travel-related products while maintaining responsible operational standards and customer privacy protections across our services and partner network.